Privacy Policy

Last Updated: February 2025

1. Introduction

This Privacy Policy governs the collection, use, and disclosure of personal data by SOLiX Wellness Studio ("Company", "we", "us", or "our"). By accessing or using our website and services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection and processing of your personal information as described herein.


2. Information We Collect

We collect personal and non-personal data that you provide to us directly or that we obtain through your use of our services. This includes but is not limited to:

  • Personal identifiers such as name, phone number, and billing information.
  • Account details including username, password, and preferences.
  • Usage data such as IP address, browser type, device information, and website activity.
  • Cookies and tracking technologies to enhance user experience and analyze website performance.

3. How We Use Your Information

We process your personal information for the following purposes:

  • To provide, maintain, and improve our services.
  • To personalize your experience and optimize content delivery.
  • To ensure security, prevent fraud, and comply with legal obligations.
  • To analyze trends, track user interactions, and measure service performance.

4. Sharing and Disclosure of Information

We do not sell or rent personal data to third parties. However, we may share your information with:

  • Service providers that assist in operating our business.
  • Regulatory authorities or legal bodies when required by law.
  • Third parties in the event of a merger, acquisition, or sale of assets.

5. Data Retention

We retain personal data only as long as necessary for business purposes, legal compliance, or dispute resolution. When no longer needed, data is securely deleted or anonymized.


6. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance functionality and collect analytical data. You can manage cookie preferences through your browser settings.


7. Third-Party Services

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices or content of external websites. Please review their policies before providing any personal information.


8. Data Security

We implement security measures to safeguard your personal information against unauthorized access, disclosure, or misuse. However, no method of data transmission is completely secure, and we cannot guarantee absolute protection.


9. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, update, or delete your personal data.
  • Restrict or object to data processing.
  • Withdraw consent where applicable.
  • Lodge a complaint with a regulatory authority.

To exercise your rights, please refer to the contact options provided within our website.


10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of the revised terms.


SMS/Text Messaging

When you provide a mobile number while requesting a complimentary (ON-THE-HOUSE) session, creating a customer account, or booking an appointment with SOLiX Wellness Studio, you agree to receive transactional text messages from SOLiX about your request, appointment confirmations, changes, cancellations, reminders, and your required Wellness Profile. These are operational messages, not marketing.

Message frequency varies based on your activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message, or reply HELP for help.

Your mobile information and SMS consent are not shared with third parties or affiliates for their marketing or promotional purposes. We share this information only with the service providers who help us deliver these messages, for example our SMS provider, and only to send the messages you requested.

Any marketing text messages are separate and require your separate consent, which you may withdraw at any time.